IMPORTANT NOTICE: MIGRATING EXISTING TBB ADSL CUSTOMERS TO NEW IN-MARKET PLANS - UPDATE
The migration activities will commence on 8th May for existing TBB ADSL customers. Customer communications including Direct Mail will be sent from 28th April. The migration will be implemented automatically and customers are not required to take any actions. Rebates will be applied in certain cases to ensure that there will be no financial impact to the customer.
From 22nd April customers requesting to migrate their services ahead of schedule can do so without starting a new 24 months contract however they will NOT receive any rebates.
When creating the TBB OOT order:
Please note in both scenarios the customer's contract term will NOT restart. Provisioning teams will NOT apply a new 24 month contract term.
Ordering Instructions can be found on the following pages;
IMPORTANT NOTICE - UPDATES TO TBB ONLINE ORDERING TOOL
We wish to inform you of the following updates that have been made to the TBB OOT effective from 03 March 2015.
The following changes have been introduced as part of this release:
If you are not yet registered in the system then please use the registration link to the right.
For any issues with your ordering tool logins or account activation, please email firstname.lastname@example.org
Customer Requested Date Agreed at Point of Sale: check here for the current processing times for ADSL orders (BigPond Migrations, New orders and Winback)
Use of this service requires that you have Adobe Reader Version 8.1.2 or later installed on your computer.
For Product Help
For Help with your User Account, please see your Team Leader. For technical issues with the ordering tool, please email: TB.email@example.com
New Channel Partner Registration
Please enter your Dealer Code to begin the registration process.
New Telstra Sales Representative Registration
Please enter your full AGS number to begin the registration process.