TBB OOT TOOL UPDATES FROM 8 APRIL 2017

From 8 April 2017, the following enhancements have been made to the OOT Tool to better align customer, account and service information. And new provisioning emails are to be automated and sent by TBB OOT. The changes include;

  • Addition of Billing Account Number and Service Number field in OOT Portal (on New Order page) to identify existing Telstra customers
  • Improved validation to better align Legal Entity with Billing Account Number and Service Number
  • Improved Service Qualification to check for existing Business Broadband service
  • Addition of 'Serviceability' response to indicate Telstra ADSL/FTTP (South Brisbane exchange) infrastructure availability
  • Addition of Credit Assessment section in order form for capturing information to perform credit check
  • Prepopulating and locking of information in the order form from the OOT portal, to maintain order quality
  • New automated customer email notifications sent where order is held (e.g. no ports) or withdrawn, and for missed technician appointments

PROFESSIONAL INSTALL PRICE CHANGES 3 APRIL 2017 ***COMPLETE ANY OUTSTANDING ORDERS***

From 3 April the charge for Professional Install on BizEssentials and Telstra Business Broadband will increase from $192 to $240. As part of this change new broadband customers who pay $240 for a Professional Install will no longer have to pay the $59 activation fee. If your customer is placing an order for a new service and is taking Professional Install, please ensure the "TBB $59 activation fee 100% credit" campaign is selected in the Campaign / Offers section of the OOT order.

Please ensure that any orders in Rework or Draft (Saved) state are submitted by close of business Friday 31 March.

The BizEssentials Small plan allowance increase (now 500GB), the BizEssentials Medium plan allowance increase (now 1000GB), and BizEssentials Large plan (2000GB) default Premium Gateway with Mobile broadband backup (no selection required in order form) introduced on 14 February will continue until further notice.

IMPORTANT NOTICE - TBB OOT TOOL UPDATES COMPLETE


The following update has been loaded into the TBB OOT Tool to support the Professional Install price changes on 3 April;

  • "TBB $59 activation fee 100% credit" campaign - Select this campaign for customers taking up a Professional Install with a new BizEssentials or Telstra Business Broadband service.


EMAIL BILL FOR TELSTRA BIZESSENTIALS AND TELSTRA BUSINESS BROADBAND CUSTOMERS FROM 25 MARCH

Digital bill will become the default billing method for customers connecting or re-contracting a Telstra BizEssentials Bundle or Telstra Business Broadband service.

What do I need to do?

  • In TBB OOT, capture an active email address for email bill unless they opt out
  • Advise your customer their first bill will be paper due to system constraints
  • Set the right expectation with the customer and explain the benefits of taking up email bill and using Your Telstra Tools (YTT)
  • If the customer wishes to receive paper bill select an opt out reason when completing your order in the OOT

Welcome

If you are not yet registered in the system then please use the registration link to the right.

For any issues with your ordering tool logins or account activation, please email tbboot.accounts@team.telstra.com

Customer Requested Date Agreed at Point of Sale: check here for the current processing times for ADSL orders (BigPond Migrations, New orders and Winback)
Internal Telstra staff
http://knowhow.in.telstra.com.au/processes/lead_processing_times_toolkit/lead_times_internet_tbb.htm

Telstra Channel Partners
TBB ADSL Standalone http://www.retaillive.com.au/49931.aspx
Telstra BizEssentials Bundle https://retaillive.com.au/89057.aspx


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