IMPORTANT NOTICE - TBB OOT MAINTENANCE UPDATE
We wish to inform you of the following updates that have been made to the TBB OOT tool to be effective from 10th April.
- The ability to raise or edit a 'Cancellation of service' order (Customer wants = 'Cancellation of existing service') is disabled in the TBB OOT for all TBC's, TLS and TSN channels
- Further information on the Disconnection process for Retail please refer to Retail Live: https://retaillive.com.au/135378.aspx
TBB OOT MAINTENANCE UPDATE - BUSINESS BUNDLES + CONNECTED iPAD OFFER
We wish to inform you of the following updates that have been made to the TBB OOT tool to be effective from 27 October 2015.
- Introduction of Mobile Broadband (MBB) iPad tablet and plan offer with eligible Telstra BizEssentials orders
- Inclusion of MBB iPad tablet and plan pricing
- Inclusion of MBB Terms and Conditions
- Inclusion of MBB Critical Information Summary (CIS) as an attachment in the customer's order acknowledgement email
- Introduction of a new Event on the Order Summary page ('UOMS Email Sent') to indicate when a request has been sent to provision and deliver the iPad tablet
- Update to the customer activation email communications (i.e. Order Confirmation and Order Completion emails) to include the Mobile Broadband iPad tablet and plan offer
- Update to the existing TBB OOT reports to enable filtering of orders to return only Telstra BizEssentials + Mobile Broadband iPad tablet and plan orders
- Introduction of 2 new Rework reasons 'MBB device credit check failed' and 'MBB device incorrect/incomplete information', when a Telstra BizEssentials order fails for Clean Ticket of Work (CToW)
If you are not yet registered in the system then please use the registration link to the right.
For any issues with your ordering tool logins or account activation, please email firstname.lastname@example.org
Customer Requested Date Agreed at Point of Sale: check here for the current processing times for ADSL orders (BigPond Migrations, New orders and Winback)
Internal Telstra staff
Telstra Channel Partners
TBB ADSL Standalone http://www.retaillive.com.au/49931.aspx
TBB ADSL Bundles http://www.retaillive.com.au/49874.aspx
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For Product Help
New Channel Partner Registration
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New Telstra Sales Representative Registration
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